The art of a sales conversation   

In a world of AI and increased automation some people are losing their confidence when it comes to tackling difficult conversations, especially in the business arena. With so many ways of communicating and platforms to use and hide behind, it’s your job as an employer to equip your staff with the skills they need to serve your customers and help more prospects to buy. In this masterclass Anthony will share a 5 step call structure that will give you the confidence to take control on your calls, and show you how to get people to action as a result of speaking to you. This non-salesy approach will lift your confidence and conversion but showing you how to:

Get people to Listen

Building Rapport Quickly

Establishing your Credibility Creating Urgency

and Prevent Pipeline Constipation 

Speaker Bio:

Anthony Stears is better known as “The Telephone Assassin” and he’s on a mission to get businesses talking again and stop people from hiding behind their emails and social media. As a conversational strategist he helping clients to get in front of more of their ideal customers and getting more business from their existing clients. Anthony has made calls for a huge range of business and when he found himself as the sales or marketing manager for 5 different companies all at the same time, he realised that his growing waiting list of clients needed to be serviced too. After working closely with an NLP master trainer he was able to teach people to “fish for themselves” as he started to really understand the power of his communication style, so combined with the structure he had developed, Anthony began to run a Telemarketing Masterclass. 

Not realising just how many people are daunted by picking up the phone to a potential customer, calling someone to deliver bad news, or addressing an awkward situation/customer, Anthony was asked to develop a selection of mini master-classes that would help people to, Avoid Rejection, Get past the gatekeeper, Perfect their pitch and Build rapport fast over the phone.       

Working with business owners, sales departments, account managers and customer service team Anthony can give you a clear structure to follow, ways to stay motivated when making calls, instils the importance of prospect management, techniques for closing more appointments, and “the art” of a perfect follow up call. Enabling you to take control of your conversations and giving you the ability to make each call count.  

Engaging customers and prospects in the right way brings huge value to both parties. Helping business to find more opportunities and converting more enquires in to sales. Anthony doesn’t teach people how to sell, but simply shows them how to help their customers to buy.